Terms & Conitions

Effective Date: June 9, 2025
Welcome to Cool Hand Custom Heating and Air Conditioning (“we,” “us,” “our”). By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read these carefully before using our website or booking services with us.

1. Acceptance of Terms
By using our website or requesting services, you acknowledge that you have
read, understood, and agreed to these Terms, along with our Privacy Policy.
If you do not agree, please do not use our site or services.

2. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.
You agree not to engage in any harmful or illegal conduct, including but not limited to hacking, transmitting viruses, or interfering with site functionality.
We reserve the right to suspend or terminate access to the website at our discretion for any violations of these Terms.

3. Service Agreement
Our HVAC services are provided subject to availability and scheduling.
We strive to ensure all information on the website is accurate, but we do not guarantee that service descriptions, pricing, or availability are error-free or current.
All service quotes, estimates, and agreements are subject to change
upon site inspection and further evaluation by our technicians.
By booking a service, you authorize Cool Hand Custom to perform the requested HVAC work at the agreed price.

4. Pricing and Payment
Prices for services and products are clearly stated in estimates or invoices and are subject to change if additional work or parts are
required.
Payment is due upon completion of services unless otherwise agreed
in writing.
We accept payments via approved methods listed on our website or communicated at the time of service.

5. Cancellation and Rescheduling
If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance.
Late cancellations or no-shows may be subject to a cancellation fee at our discretion.

6. Warranty and Liability
We offer warranties on workmanship and equipment as specified in your service agreement or manufacturer warranties.
Cool Hand Custom is not liable for any damages arising from improper use, unauthorized repairs, or neglect after service
completion.
We disclaim all liability for incidental or consequential damages
related to HVAC services, except as required by law.

7. Intellectual Property
All content on this website including text, graphics, logos, images, and software is the property of Cool Hand Custom Heating and Air
Conditioning or its licensors and is protected by intellectual property
laws.
You may not reproduce, distribute, modify, or use any content from our site without our prior written permission.

8. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not control or endorse these sites and are not responsible for their content or practices.
Your use of third-party websites is at your own risk.

9. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice.
The updated Terms will be posted on this page with the effective date.
Your continued use of the website or services after changes constitutes your acceptance of the revised Terms.

10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia.
Any disputes arising under or related to these Terms shall be resolved through good-faith negotiation or mediation before pursuing legal action.
If necessary, you agree to submit to the jurisdiction of the courts located in Stafford, Virginia.

11. Contact Information
If you have any questions about these Terms or our services, please contact
us: Cool Hand Custom Heating and Air Conditioning
📞 Phone: 540-850-2885
📞 Email: coolhandhvac@gmail.com
📞 Serving Stafford, VA and surrounding Northern Virginia areas
Thank you for choosing Cool Hand Custom Heating and Air Conditioning.
We look forward to serving your heating and cooling needs with professionalism and care.