Privacy & Policy

Effective Date: June 9, 2025
Cool Hand Custom Heating and Air Conditioning (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. Please read it carefully to understand your rights and how we handle your information.

1. Information We Collect
Personal Information You Provide
Name, phone number, email address, mailing address, and other contact details.
Details related to your HVAC service requests or inquiries.
Payment information when you make purchases or pay for services (handled securely).
Automatically Collected Information IP address, browser type, device information, operating system, pages visited, and browsing behavior.
Cookies and similar tracking technologies (see Cookies Section).
Information from Third Parties We may receive data from third-party services such as Google Analytics or advertising partners to help
us improve our services.

2. How We Use Your Information
To provide, operate, and maintain our HVAC services.
To communicate with you about your service requests, bookings, and updates.
To send marketing communications, newsletters, and promotions (with your consent).
To improve our website, services, and customer experience.
To comply with legal obligations and prevent fraud or abuse.

3. Legal Basis for Processing (GDPR Only)
If you are located in the European Economic Area (EEA), our legal basis for
processing your personal data depends on the information we collect and
the context:
Your consent.
Performance of a contract or to take steps at your request before entering into a contract.
Compliance with legal obligations.
Legitimate interests, such as improving services and security.

4. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze traffic, and
personalize content. Cookies are small text files stored on your device. You can control or disable cookies via your browser settings, but some features of the website may not function properly without them.
Types of cookies we use:
Essential cookies: Required for website functionality.
Performance cookies: Collect anonymous data to improve site performance.
Marketing cookies: Track browsing behavior to deliver
personalized ads.

5. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
Trusted service providers and contractors who assist us in operating our business (e.g., payment processors, IT services).
Legal authorities if required by law or to protect our rights.
Business transfers or mergers (you will be
notified if this happens).
6. Your Rights and Choices For All Users:
Access your personal data and request corrections or deletion.
Opt-out of receiving marketing emails or newsletters at any time by
clicking “unsubscribe” or contacting us directly.
For California Residents (CCPA):
Right to know what personal information is collected and how it is used or shared.
Right to request deletion of personal information, with certain exceptions.
Right to opt-out of sale of personal information (we do not sell your data).
Right to non-discrimination for exercising your privacy rights. For European Residents (GDPR):
Right to access, correct, or delete your personal data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.
Right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at the details below.

7. Data Security
We implement appropriate technical and organizational measures to protect
your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

8. Data Retention
We retain your personal information only as long as necessary to provide
services, comply with legal obligations, resolve disputes, and enforce our
agreements.

9. Children’s Privacy
Our website and services are not directed to children under 13 years old.
We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child, please
contact us to request removal.

10. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in laws, regulations, or business practices. The revised policy will be posted here
with the updated effective date. We encourage you to review it periodically.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy
Policy or your personal data, please contact us:
Cool Hand Custom Heating and Air Conditioning
📞 Phone: 540-850-2885
📞 Email: coolhandhvac@gmail.com
📞 Serving Stafford, VA and surrounding Northern Virginia areas